Waiting for Sony

28 Nov

So I ordered a Sony VAIO Duo 11 with a 2-year Extended Warranty (Express Ship Service) on November 11th.  I was told it was supposed to have shipped yesterday (November 27th, 2012).  When I called them yesterday, they said it would be shipping yesterday and I should receive it today.

Checking the order status this morning, I still see "Ready for Shipment".  I suspect it's still sitting in the warehouse while someone tries to figure out that the "2-year Express Ship Service for Laptops" is associated with the VAIO, and they could have shipped the VAIO.  I'm hoping I'm wrong, but I think if I call them today, ask about its status, when it's shipping, and why does the service contract still show as "Processing", I'll get a dumbfounded answer.

Sony's customer service and shipping still needs work…

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  1. Ken Foreman

    Ken ForemanNo Gravatar

    November 28, 2012 at 8:34 am

    Just got off the phone with Sony… it hasn't shipped, it should have shipped yesterday, and they do not know why.  The customer service rep is supposed to be contacting the warehouse and emailing me with a follow-up on its status.

  2. Ken Foreman

    Ken ForemanNo Gravatar

    November 28, 2012 at 8:53 am

    Glad I called Sony, just received an email and follow-up.  They've expedited delivery via FedEx overnight, shipping this morning and I should receive it tomorrow morning.  No reason why it didn't ship yesterday or what held it up, only that they've rectified the problem and shipping now.